About Neil Tantingco, Connect Home Living

Neil Tantingco Connected Home Living

Neil Tantingco has over 17 years in healthcare, and remains as the Owner and Licensee of the successful Evergreen Residence Assisted Living in Central California.  For over 4 years, Neil held management roles for various telehealth solutions such as VideoCare and GrandCare.  By blending his background in healthcare and telehealth, Neil founded Connected Home Living in 2015 to address the fundamental challenge of reducing hospital readmission with an irrefutable success rate.

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Full Transcript:

Valerie VanBooven RN BSN:

This is Valerie VanBooven with the Senior Care Industry Netcast, where leaders with three or more years in the senior care industry share their advice. It’s six questions in nine minutes, so let’s get to it. All right, in a few sentences, tell us who you are and what you do.

Neil Tantingco:

All right, I’m Neil Tantingco. I am an owner of two businesses. I own an assisted living community in central California called Evergreen Residence. But what I’m going to talk about more is I am the owner and founder of a company called Connected Home Living. We’re a telehealth provider.

Valerie VanBooven RN BSN:

Nice, and we need all of the virtual and telehealth stuff we can get right now.

Neil Tantingco:

That’s right.

Valerie VanBooven RN BSN:

So I’m so glad about that. All right, so tell me, what’s the best thing about serving aging adults?

Neil Tantingco:

All right, well, depending on which business hat I’m wearing, when I’m at my community, it’s the best line of work because I get 50 hugs and kisses. But from a virtual perspective, every time we contact our patients through their personal device or tablet, they love it when we come up on their screen and they had a chance to talk to somebody else other than their loved ones or beyond the walls that they live in.

Valerie VanBooven RN BSN:

I imagine so, yeah. My dad is in a nursing home and he doesn’t have the screen, but he does have an Alexa device. If I say that too loud, she’ll talk to us. He will call me on that and we’ll chat, and he loves that. It’s perfect for him. It’s not complicated. He wouldn’t know how to do a cell phone. But he knows how to say “Call Val”.

Neil Tantingco:

There you go. That could be dangerous.

Valerie VanBooven RN BSN:

Yeah. He’ll call him and say, I need some more peanut butter. Because he loves peanut butter. So I auto-ship him.

Neil Tantingco:

Nice. Smart. Okay.

Valerie VanBooven RN BSN:

Yeah. Well, we can’t visit in person right now.

Neil Tantingco:

That’s right.

Valerie VanBooven RN BSN:

That’s how it works.

Neil Tantingco:

That’s why we’re busy. Yeah. Because a lot of people sheltered in place, the virtual visits are powerful.

Valerie VanBooven RN BSN:

Yeah. And when we get close to the end here, I’m going to ask you to tell us a little bit more about that because that’s going to be interesting to everybody.

Neil Tantingco:

Okay.

Valerie VanBooven RN BSN:

All right. So what we talked about, the best thing about serving aging adults. Okay. Let’s talk about online marketing a little bit. I hear from other senior service providers, online marketing can be challenging, a little confusing it’s ever changing. What is your experience and what are your thoughts?

Neil Tantingco:

Yeah. I view that same thought if you’re close minded and you’re comfortable with business as usual, but unfortunately with today’s consumers, people that you’re targeting, you have no choice, but to leverage online marketing.

Valerie VanBooven RN BSN:

Yeah. I absolutely believe that. I think it’s more important than ever. And I can tell because our business we’re overwhelmed with the amount of calls we’re getting, because that’s what we do.

Neil Tantingco:

Right.

Valerie VanBooven RN BSN:

So yeah, absolutely. So I know there’s probably mentors in your life, other successful leaders like you, that you might want to acknowledge. We just like to hear from other people who’s been important to them in their business and professional life or even personal life. And has brought you to where or helped you become who you are today.

Neil Tantingco:

Boy, that’s a good question. Yeah. The question you pose is a little bit different, but the people…

Valerie VanBooven RN BSN:

Amazing people you know.

Neil Tantingco:

Yeah. Yeah. Well believe it or not, with the telephone for the past five years, we’ve been confining a lot with physicians, assisted living home health owners and because of their feedback, they’ve been allowing us to modify and makes these changes necessary to improve the outcomes that we deliver. Right now, I want to say the physicians at this particular hospital’s added so much credibility to our offering and producing these fantastic results. So I do want to shout out to a doctor named Dr. Pazani, he’s been fantastic.

Valerie VanBooven RN BSN:

Great. Awesome. Yeah. There’s always, usually somebody in our lives, in some realm or other that, that we’d love to give a shout out to. Okay. What piece of advice would you give to other senior care providers? Anything at all?

Neil Tantingco:

Boy, that’s, again, an open ended question. So maybe perhaps a technology. A lot of the business owners that have come across, a lot of them are, again, traditional, maybe they’re custom comfortable with the way things have always been. For me, that’s dangerous. You have to have an open minded, you have to embrace technology and don’t assume seniors are going to be reticent about technology. And I think that’s why we’re so successful here is that we take a blended approach. Some people are going to be liking technology versus others. So you can’t have a peanut butter spread approach, you have to approach each individual individually and figure out what the best technology would be suitable for them.

Valerie VanBooven RN BSN:

Awesome. All right. One more question, and then we’re going to talk a little bit about Connected Home Living. When you have a win in life, whether it’s personal or business, how do you celebrate?

Neil Tantingco:

Well, first and foremost, I got to thank the big guy upstairs, the big fellow upstairs, give him praise and thanks. But then yeah, a second piece, I celebrate with my family, we hang out at the beach, get even darker than we are today and just soak up the sun. Yeah. Nothing, bests than hanging out at the beach.

Valerie VanBooven RN BSN:

Yeah. A good day full of sun and fresh air is always great.

Neil Tantingco:

That’s right.

Valerie VanBooven RN BSN:

Tell us a little bit about Connected Home Living, because this is… I don’t usually ask a seventh question, but I’m going to, because this is so important right now. So tell us about it.

Neil Tantingco:

Yeah. So Connected Home Living, all we do is prevent unnecessary trips to the hospital and we do that by both blending technology or telehealth and around the clock remote care coordination. And what we’ve done on top of that is that we built programs on top of our tele solution. So if you have concerns about COVID, if you have a hospital to home program, or if you have clients who want to stay at home longer, but maybe not quite ready yet for a full time private duty provider, we provide all those services. And today we’re in nine states today and we’re growing.

Valerie VanBooven RN BSN:

awesome. And you know what? I just was talking to somebody the other day. I said, if somebody is not ready for home care, having a tele-health… Beyond a personal emergency response system, having something in the house that gets you in the door so that you can still be their go to until the day comes when that’s just not quite enough, that’s the best in. These people, home care and assisted living as you know, to close somebody on that could take six months.

Neil Tantingco:

That’s right. You hit it right in the head. Because a lot of times when they inquire for our services, they’re just feeling the waters, trying to see what’s out there. But at the end, they’re not quite ready yet. And then sometimes they’re not quite ready for a full time or even a part time, private duty providers. So we lead exactly what that, we lead with a virtual caregiving, where again, we use either their phone or an equipment that we supply. But more importantly, we accompany that technology with alive 24/7 team. So if there’s any signs of trouble, within seconds, somebody pops on the screen to be able to help out that patient immediately.

Valerie VanBooven RN BSN:

Awesome. All right. So what we’ll do is I’m going to put your contact information with all of this and your website, so if people have more questions, they can go directly to you and talk to you about it.

Neil Tantingco:

That’s fantastic.

Valerie VanBooven RN BSN:

Awesome. All right. Thank you so much, Neil. I appreciate it. This was fast and furious, but everybody’s busy these days, so that’s how we like to keep it. So thank you for being on the show.

Neil Tantingco:

All right. Well thanks for having me.

Valerie VanBooven RN BSN:

Thanks. Bye-bye.

Neil Tantingco:

Bye-bye.