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Episode 44 of the Senior Care Industry Netcast is live!

We were fortunate enough to have Victoria Archable, https://www.carepatrol.com/advisors/victoria-archable/ on our show and she offered some great insight and #advice for other #seniorcare and #healthcare providers.

About This Episode:

Victoria Archable, CSA, CADDCT
CarePatrol Of Metro Atlanta

“Families know they can trust me because I provide a safe place to talk about tough stuff.”

Victoria considers herself blessed to be able to help seniors and their families as they face the complex challenge of finding the right senior living community. She listens carefully to all of her client’s needs, concerns and preferences before recommending appropriate levels of care such as: Independent Living, Assisted Senior Housing, Personal Care Home, Memory Care or In-Home Care.

Victoria Archable, CSA, CADDCT CarePatrol Of Metro Atlanta
Victoria Archable, CSA, CADDCT CarePatrol Of Metro Atlanta
YEARS IN THE ATLANTA AREA

I’ve lived Atlanta for many years and feel that it’s one of the most beautiful places in America and the world. It’s rich in cultural diversity and it has more trees than any major city in America.

ABOUT VICTORIA

I am on the young side of being a senior myself. I have aging parents that I love dearly and see how they struggle to maintain some semblance of independence in spite of health challenges. My faith in God is strong and I try to exhibit that in how I engage with my clients, my providers and my referral partners. I am very active in my church serving on the Communion Team and as a Team Lead for the Fourth Sunday Greeter Team. I live in a vibrant and dynamic section of the city called Atlantic Station and enjoy getting together with neighbors whenever possible. I am most recently a member of NASW (National Association of Social Work).

BEFORE CAREPATROL

Prior to CarePatrol, Victoria had a career in construction for over 10 years.

BEST TRAITS

Victoria would describe herself as huggable, dependable and empathetic.

FAVORITE MOVIE

The Jason Bourne Series

FAVORITE BOOK

Being Mortal by Atul Gawande

WHY VICTORIA DOES THIS

When Victoria helps families she feels humbled.

Full Transcript:

Valerie VanBooven RN BSN:

This is Valerie VanBooven with the Senior Care Industry Netcast, where leaders with three or more years in the senior care industry share their advice. It’s six questions in nine minutes, so let’s get to it.

In a few sentences, tell us who you are and what you do?

Victoria Archable:

Thank you, Valerie. It’s good to be with you today. My name is Victoria Archable. I am the owner of CarePatrol of Metro Atlanta. I am also a Certified Senior Advisor and I’m a Certified Dementia Practitioner. I’ve operated my CarePatrol business for over six years in the Atlanta area, and currently I have two employees.

Victoria Archable:

CarePatrol serves seniors by helping them and their families find safe and quality care. We mostly place seniors in assisted living and memory care communities, but we also guide families around in-home care options as well as independent living.

Valerie VanBooven RN BSN:

Great. You guys do a whole lot of stuff, and that is awesome. I think we have talked to CarePatrol once before and what I love about it is that you guys are nationwide. Anywhere you are, you can get help from a CarePatrol person pretty much.

Victoria Archable:

Yes.

Valerie VanBooven RN BSN:

I know that big metro areas like Atlanta can be hard to navigate from a health care perspective, senior care especially. What’s good? What’s not? Who should you turn to? You guys are answering all those questions. That’s great.

Victoria Archable:

That is correct. That is correct.

Valerie VanBooven RN BSN:

Okay.

What is the best thing about serving aging adults?

Victoria Archable:

Well, for me, I think the best thing is just really hearing from families directly how much they appreciate our support and our help while they’re on this journey. Just this morning, I got an email from a family member, someone we just placed and she said in her email, she said hi, Victoria. You have been an incredible help to me during such a stressful time.

Victoria Archable:

I refer to it as a village. It really takes a village to care for our seniors and I delight in being part of that village for our families here in the Metro Atlanta area. Besides that, I’m a senior myself and I have an 85-year-old mama who I adore. And so, since being part of CarePatrol, I have not only been able to use a lot of the knowledge and training and expertise for my own mom, but I’ve also been able to help other family members as well as dear friends of mine who were also looking for care options for their parents.

Valerie VanBooven RN BSN:

Yeah. I think when you’re in this space the way you are and the way I’ve been in my life, people are quick to know who to call when they have a senior care issue because it is so hard and so challenging to know what to do. So you being a good resource for your local community and your friends and family, that’s awesome.

What Has Been Your Experience with Online Marketing?

Valerie VanBooven RN BSN:

Okay. I hear from other senior service providers that marketing online especially, it can be challenging. It’s confusing. It’s ever-changing. What has been your experience or thoughts? We’re in a particularly odd time right now and so it seems to be that it’s become more important than ever.

Victoria Archable:

That is absolutely correct, Valerie. Like any new things, it takes a while for us to learn and adapt to new technology. We’ve been thrust into learning new technology like virtual conferencing with COVID-19. We’ve really had to use that technology almost exclusively because right now, we’re not able to with our families and our seniors face-to-face or not able to tour communities in person as we were forever. Everything is being done by phone or most likely virtually.

Victoria Archable:

It’s been a challenge but I think people are adapting very well. Of course, not beats the face-to-face interaction. That’s what we prefer. That’s how we train. That’s just our preference. But right now, we’re having to pivot to a new normal as they say.

Victoria Archable:

I think as a business owner, it’s really important to be flexible and use all the tools in the toolbox and a virtual conferencing, video conferencing is a tool right now that’s at our disposal and I’m grateful that it is. We certainly use that a lot in our business.

Valerie VanBooven RN BSN:

Yep, it is. I’m so happy when I hear that people are adapting as much as they can. The whole piece about not being able to tour, not being able to see, and feel, and smell the air and get a sense of the environment is really tough. But on the other hand, there are people who can’t wait. They need some help.

They need some placement or they need to start making some decisions, and so this is what we’ve got.

We work with what we have right now and I’m glad to hear that people are adapting and doing the best they can.

Hopefully, eventually we’ll be back to a little bit more of what we’re used to, at least a little bit.

Victoria Archable:

Yeah, we’re all anxiously awaiting a return to normal in our industry. It really has been stressful for a number of reasons, but yes. And then, we still use the old-fashioned tools like sending out newsletters and emails, and snail mail. We still rely heavily on our health care partners to connect us with families. But yeah, we’re using every tool in the toolbox right now.

Valerie VanBooven RN BSN:

Yeah. You’ve just got to pull out what you can and do the best you can, but that’s commendable too because being able to adapt in a weird situation or something that’s super challenging is helpful for our families who really need us. Okay.

Valerie VanBooven RN BSN:

My next question is all about successful leaders. I would imagine in your life and maybe it’s your mom, maybe it’s somebody, an organization local to you or someone that you’ve met along the way. There are people out there who do a really good job and either have been a mentor or an inspiration.

Who would you like to talk about?

Victoria Archable:

Gosh. I’ve had tremendous mentors throughout my professional career. I’ve also worked with some tremendous organizations, particularly here in the Atlanta area. Right now, I am working with the Georgia chapter of the American Parkinson’s Disease Association, APDA. Such an incredibly important organization. The chapter here helps to fund local support groups for caregivers primarily and as well as provide a lot of educational events and educational opportunities for people who are either suffering with Parkinson’s or a caregiver of someone who has Parkinson’s.

Victoria Archable:

I am actually a volunteer on our Optimism Walk committee and our virtual walk is now scheduled for August 29th. I invite your audience to go to the APDA website, which is www.apdaparkinson.org. There they can a host of information about the organization and how it supports people with Parkinson’s with PDD, as well as the walk and how we would love for folks to join us for the virtual walk. We had planned to have a live walk back in May and that had to be canceled. So again, we pivoted to use the technology that’s available but it’s important that we are able to raise funds to continue to support the important work of APDA in Georgia, the State of Georgia.

Valerie VanBooven RN BSN:

Sure. We will put that on your website. We’ll put that on the screen with your contact information so that if people want to visit that website and participate, they can do that.

Victoria Archable:

Excellent. Thank you.

Valerie VanBooven RN BSN:

Awesome. All right.

What piece of advice would you give to other senior care providers?

Victoria Archable:

Yes. Well, I think the number one thing I would say I say to my team is to treat our families and our clients the way we would want someone to treat our mom or our dad, or our loved one when we were not around to help. We have to be responsive. We need to be able to solve problems or at least point people in the right direction. The bottom line is we just have to care about people.

Victoria Archable:

The families that we interact with absolutely need our support. They need guidance. They need direction. Many times, they’re in this situation for the first time, trying to figure out how to get the care that their loved one needs. It can be quite a complex and daunting and stressful. We just want to be sensitive to that and just really come alongside those families to let them know that we are here as a resource to help them on their journey.

Valerie VanBooven RN BSN:

The position that people find themselves in when they come to you is very overwhelming many times.

Victoria Archable:

Yes. Yes. Yes.

Valerie VanBooven RN BSN:

And not knowing what resources are available or where to turn. If you haven’t been in this industry for ever or have had a long-term care issue ever, then it is like learning a whole new language.

Victoria Archable:

It is. It is.

Valerie VanBooven RN BSN:

And someone else is depending on you, so it is definitely glad that services like yours exist because I don’t know what we would do without being able to find some guidance. I hope by doing this video, people understand that there are folks out there like who can and CarePatrol is all over the country who can help with navigate this craziness that we have.

Victoria Archable:

Yes. Yes, that is true.

Valerie VanBooven RN BSN:

Okay. My last question is supposed to be my fun one. When you have a win in life or in business or it could be anything, a graduation, a new baby in the family or a client that you know is just in your heart that you know they’re so happy now that they actually have a great place to live,

How do you like to celebrate?

Victoria Archable:

Pre-COVID or post-COVID? Because it does matter.

Valerie VanBooven RN BSN:

Well, either way. Either way. It’s a hard question to answer these days but I know everybody would rather celebrate pre-COVID.

Victoria Archable:

Yes. Well, I really enjoy just stopping and reflecting on each experience we have to assist families and really thinking about their feedback to us and reading the reviews that they leave on Trustpilot, talking about how much we helped them out and how grateful they are that they found us. I get a lot of personal satisfaction from that.

Victoria Archable:

I mostly like… I love food. I love going out to dinner and spending time with friends and get to spend time with family as much as I can. All of my family lives outside of the Atlanta area, so I don’t get to see my family as often as I would like but I have a lot of close friends and dear friends in Atlanta and I look forward to the opportunity when I can spend more time with them in the end.

Valerie VanBooven RN BSN:

Absolutely. We will all look forward to being able to spend more time together when we know we’re not going to get each other sick.

Victoria Archable:

Yes, exactly.

Valerie VanBooven RN BSN:

At least not that sick, so yeah.

Victoria Archable:

We don’t have to wear masks.

Valerie VanBooven RN BSN:

Right. We can actually hear each other, and see each other, and talk.

Victoria Archable:

And hug.

Valerie VanBooven RN BSN:

Yes.

Victoria Archable:

Hugs.

Valerie VanBooven RN BSN:

Yeah. Yeah, we’ll get back to some sense of that hopefully soon. I don’t know when but hopefully soon.

Victoria Archable:

Yes.

Valerie VanBooven RN BSN:

I know. My state has suddenly… I’m in Missouri, so St. Louis is now red. Nobody wants us to come visit.

Victoria Archable:

Yeah.

Valerie VanBooven RN BSN:

Don’t come visit us, you’re red.

Victoria Archable:

You’re in the hot spot.

Valerie VanBooven RN BSN:

Yeah, we’re in a hot spot right now and it’s the first time we’ve been a hot spot. We’re trying. Everybody is trying to make the best decisions they can and hopefully by this time next year, we’ll… Whew, that was rough, but we made it. So anyway, but I appreciate your wisdom, your advice, your ability to help so many families in the Atlanta area.

Valerie VanBooven RN BSN:

Thank you for being on the show. You did an amazing job. I know you said you were having some technical difficulty there but you did great.

Victoria Archable:

Thank you, Valerie. It was really my honor and my pleasure. It’s nice meeting and spending some time with you.