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🌟 Exciting Netcast News 🌟

Episode 21 of the Senior Care Industry Netcast is live!

We were fortunate enough to have Manpreet Dhalla, Owner of Home Care Assistance- Fort Lauderdale, on our show and he offered some great insight and #advice for other #seniorcare and #healthcare providers.

Ep 21: Senior Care Industry Netcast with Manpreet Dhalla, Owner, Home Care Assistance, Ft. Lauderdale 1
Manpreet Dhalla

Coming from a family of physicians, Manpreet has always been surrounded by healthcare and been drawn to having a positive social impact in whatever he does.

He started HCA with this vision in mind: being the best home care provider in Ft. Lauderdale and truly having a Client-First mentality.

https://www.homecareassistanceftlauderdale.com/

Taking care of the elderly is a value that’s been ingrained and taught to Manpreet his whole life; his parents are from India, where the culture requires giving elders the utmost respect and love. With family and friends, Manpreet’s seen firsthand how quality, 1-on-1 care can make a big difference. He understands the emotional and physical challenges that can arise when loved ones need care.

Professionally, Manpreet has a strong history of leading companies and working in healthcare. He worked as a Consultant with McKinsey & Company, where he advised healthcare providers on improving patient care, quality, and access. He was also Managing Partner and Co-Founder of Alpha Atlantic Capital, a firm that acquired multifamily properties across the U.S. Finally, he is a Founding Board Member and Treasurer of the Dasvandh Network: a non-profit, online giving platform aimed to ignite charitable donations within the Sikh community.

Manpreet graduated summa cum laude from the University of Pennsylvania with a dual-degree: B.S. (finance concentration) from the Wharton School of Business and a B.A. in Economics as a liberal arts major. He also holds an MBA in Social Enterprise, Management & Strategy, Marketing, and Managerial Analytics from the Kellogg School of Management at Northwestern University.


Check out the blog post with the #video 📹 and look for more episodes coming soon as we travel the U.S. to find the leaders in #seniorcare to share their insights, experiences, and joy.

If you’d like to be on our show, check out the link here: https://www.seniorcareindustrynetcast.com/netcast

Full Transcript:

Valerie VanBooven RN BSN:

This is Valerie VanBoovan with the Senior Care Industry Netcast, where leaders with three or more years in the senior care industry share their advice. It’s six questions in nine minutes, so let’s get to it. And in a few sentences, tell us who you are and what you do.

Manpreet Dhalla:

Sure. Thanks for having me, Valerie. My name is Manpreet Dhalla, I am the owner of Home Care Assistance in Fort Lauderdale, Florida. We are a nonmedical home care provider, so we send professional caregivers into the home to help seniors and disabled adults for their daily activity.

Valerie VanBooven RN BSN:

Awesome. And Home Care Assistance is a well known brand and a well known name, and I’m sure that people will recognize that as soon as you said that. So what is the best thing about serving aging adults?

Manpreet Dhalla:

Yeah, that’s a great question. So I think it’s really improving their quality of life and giving them a respectful way to age, especially with what we do by taking care of seniors in their homes. For a lot of elder adults and aging adults, their preferences to age at home in a respectful way, so I’m proud of a part of an industry and organization where we enable that. So it’s not just, “Hey, how do we do the bare minimum to kind of maintain their life, but how can we enrich their life? How can we improve their life and really rewarding at the end of the day?”

Valerie VanBooven RN BSN:

It certainly is. There’s so much to learn from our seniors and our aging adults, and what you do is an amazing service and we thank you for that. Okay, so I’m going to switch gears just a little bit. I hear from other senior service providers that marketing online can be challenging, it’s ever changing, it can be a little confusing. What has been your experience or your thoughts on that?

Manpreet Dhalla:

Yeah, I mean, it’s definitely evolving. It seems like there’s a new medium every single year, a new way to reach potential clients and seniors and their adult children. So it’s challenging, it’s not easy, right, to navigate the different ways, but fortunately, at least for me, I come from a business background, so I have a little bit of experience with what I’ve done previously. I have a great marketing partner that’s national, and they’re always testing different things and different markets, so they’re able to make recommendations, and then based on that, I go from there, But yeah, I agree, my advice is, be open-minded, be willing to try different things, realizing certain things work in certain markets, certain things don’t work in other markets. And so sometimes you just have to be willing to try and make that investment and see how it goes.

Valerie VanBooven RN BSN:

Yep. That’s true. You got to be a little bit… especially during this time when we’re faced with all kinds of things, especially the COVID situation, learning a little bit more about online marketing is so super important. All right, back to your wisdom here. What other successful leaders in the senior care industry, or just in business in general, have made an impact on you, maybe just as a mentor or just as an inspiration or someone you think does a really good job. Who would you like to give a shout out to?

Manpreet Dhalla:

Yeah. I mean, I haven’t had the privilege of meeting a lot of the amazing people who do great work on such a great scale, but a couple of the names that come to mind, Maria Shriver does such amazing work, whether in the Alzheimer’s space and use her celebrity and fame to shine a light on that. So I think that’s very admirable what she’s able to do for the movement. Teepa Snow, who’s very well known in a lot of educational circles for, the best way to work with dementia clients and patients. I really admire what she’s done and bringing a lot of that to the forefront as well. I feel we could spend an hour talking about all the amazing people that do amazing things, but those are just a couple of ones that have inspired me in my way.

Valerie VanBooven RN BSN:

Yeah, I’m sure everybody’s heard of Maria Shriver, but Teepa snow is somebody that most folks like us in the industry recognize that name instantly, but definitely for anybody else out there it’s worth going on YouTube and looking at some of her videos, especially if you have an aging loved one with dementia issues.

Manpreet Dhalla:

Absolutely.

Valerie VanBooven RN BSN:

She’s amazing. So yeah, I love both those ladies, what they do. Okay, what piece of advice would you give other senior care providers?

Manpreet Dhalla:

I would say, remember why you got into this space, why you want to get into the space if you’re thinking about getting into it, because it’s a rewarding industry, like we talked about earlier, but it’s also very challenging, right? It’s ever changing, there’s 24/7 type of industry where you always have to be available on call to help your clients, your patients. So at the end of the day, you got to be passionate about it and just remember why you’re doing it and that you are there to help make a difference and improve their quality of life. And I think if you kind of lose sight of that or forget that, then it’s easy to get frustrated or upset when things aren’t always going the way they should be.

Valerie VanBooven RN BSN:

Very true. It’s getting back to the basics and remembering why you’re here. Some days, that’s what gets us through, right?

Manpreet Dhalla:

Exactly.

Valerie VanBooven RN BSN:

Okay. When you have a win in life or in business or with your team, how do you all celebrate?

Manpreet Dhalla:

I think just taking a moment to really reflect and acknowledge it. I think sometimes we’re so busy and so wrapped up in our life and our work that we just don’t pause. And so just taking a moment, pause, discussing it with family members or team members and maybe going out for a celebratory dinner or spending time. But I think acknowledging and pausing is something that we often lose sight of, and we’re always focused on the next thing, but being in the moment and appreciating that, I think has been a big [inaudible 00:06:31] as well.

Valerie VanBooven RN BSN:

Thank you so much. Thank you Manpreet, you did a great job. I appreciate you being on the show. This was a great interview, thank you for your words.

Manpreet Dhalla:

Thanks Valerie. Appreciate you organizing this and doing your work and thanks for having me again.

Valerie VanBooven RN BSN:

No problem.