Valerie VanBooven RN BSN:

This is Valerie VanBooven with the Senior Care Industry Netcast, where leaders with three or more years in the senior care industry share their advice. So let’s get to it. In a few sentences, tell us who you are and what you do.

Lani Cabral-Pasao:

Hello. My name is Lani Cabral-Pasao, and I’m a senior care nurse specialist and a mental care practitioner. I’m also a senior care business co-host. Being said, I’m an owner and CEO of the following different kinds of senior care businesses. I have Abba Gentle Healthcare. That’s my home health agency. Angels Over Us is a non-medical agency. Tuscany Living Villas, those are the care homes. We have two at the moment. Alasan Comfort Care, which is our hospice company. Kinetic Therapy Services, that’s our mobile staffing therapy like occupational therapists, speech therapists, and physical therapists. We also have CB International which are senior care products, which we have the dementia care dolls and the dementia care therapy bear, and also some eBooks for seniors. Now we also have classes for caregivers, dementia care for our CNA school. That’s what I do.

            I have three children of my own. My husband is a retired doctor from the Department of Justice. He has two daughters of his own. Altogether, we have five children, and we have five grandchildren. I came from the Philippines a long time ago when I was in my 20s.

Valerie VanBooven RN BSN:

Wow, what an exciting set of businesses and exciting life. Boy, you have accomplished so much. What a nice set of businesses to own. I love all of them, but I especially am intrigued by the care homes. I think the care homes are the wave of the future. They’ve always been a good idea, but I really believe that with COVID, the smaller, more intimate care homes are really going to take off. I really think that’s absolutely going to happen.

Lani Cabral-Pasao:

That’s true.

Valerie VanBooven RN BSN:

Good for you. What is the best thing about serving aging adults?

Lani Cabral-Pasao:

It’s really very interesting. Actually, it’s my passion, and I didn’t realize that they will be my source. It’s kind of like the bank of wisdom and the wealth of knowledge, and every one of them… because I’ve been doing this since almost 2000… when I was just doing volunteer, it was 2004. I started my own business 2009 with a borrowed capital from a guy that I don’t even know. Every one of them, they love to share especially good things that they can help others. They love to share their journey. Honest to goodness, I learned many, many things from them that I could share in my Facebook group every day. I could share whatever I learned from them, the pillars of success, the senior wisdom and so many things.

Valerie VanBooven RN BSN:

Absolutely. It’s so neat to talk to other entrepreneurs who have really made this their life’s purpose in so many different ways. The home care, the care homes, all the things that you just mentioned, and it’s so many. That is awesome. I agree, their depth of wisdom is really amazing. Our seniors, we should listen a lot more.

Lani Cabral-Pasao:

Basically, it’s just really one thing. It’s just really senior care, but we have to do it in a different section or a different department.

Valerie VanBooven RN BSN:

Yeah, that’s smart though. It’s smart because if someone is maybe too frail or too needy for home care, they can move to a care home. Also, you can use your staff in many different locations. It all makes sense because it all works together, and you provide care from the beginning of needing care to the end of life. To me, that makes perfect sense. Why not? Why not provide the whole continuum of care that someone needs. That’s great.

            I would imagine in your life there have been people or organizations that have done a really great job. Maybe they’ve been mentors or inspirations to you. Who is it that you would like to talk about?

Lani Cabral-Pasao:

It’s really my mom. I came here on my 20s, and so I was just visiting her maybe every two or three years, and my children then were very, very small. But year 2007, I visited her, and when I was talking to her, she doesn’t even know me. That was very shocking. I was supposed to stay just two weeks, but I stayed more. I realized how hard it is to take care of a dementia client. Very, very hard. They don’t know you.

            That’s really the beginning of why I’ve been giving my senior clients, dementia patients really, the therapy dolls and the bears for them to hug, so they have something to nurture. They have something to do because they remember the old ways that they were doing when they were a little bit younger. They didn’t realize the real world. They don’t know that. They have become so quiet and smiling when they are taking care of their little baby.

Valerie VanBooven RN BSN:

Especially for men and women, they regress a bit. They remember when you were a baby, and they don’t know that you’re an adult anymore. Time is so imprinted in our brains when we had small children. Giving them the ability to comfort and nurture someone or a thing, but to them it’s someone, is really nice. Absolutely, those are cool. We have a lot of people that talk about their parents and the journey they took with their parents or grandparents. I think that all of us, probably most of us in this industry, have a story.

Lani Cabral-Pasao:

Another person that really made me to be in the senior care industry when I have a charge nurse that helped me how to drive when I was new here, how I started to have a credit card of my own so I can buy my washer and dryer. Ten years later, she had a problem. She became very, very sick and she was fired in our hospital, and she was my boss. She had no family and she ended up having schizophrenia. Every now and then I was just visiting her. It’s a long story. But in short, she became very sick and she was a victim of scam by her neighbors. So I ended up getting her and let her stay, and I took care of her since 2004. Now she’s almost 68, and she’s still with me.

Valerie VanBooven RN BSN:

That is sweet. What a nice thing to do.

Lani Cabral-Pasao:

I promised to God that I will continue to take care of her as long as He’ll help me to make extra income. Her money from Medicare is only about $1600, but she is in her own beautiful room with caregivers around the clock.

Valerie VanBooven RN BSN:

That’s great. That’s amazing. It’s so nice and fulfilling to know that someone you care about, who helped you, is being well taken care of, and that you’re able to provide for them. That’s awesome, and I know she appreciates that.

Lani Cabral-Pasao:

She doesn’t know anyone because she has dementia now. She only knows the name Lani. That’s it. Everyone is Lani.

Valerie VanBooven RN BSN:

Well, I’m telling you, somewhere in there or maybe in the next life-

Lani Cabral-Pasao:

When you start talking to her, it’s always, “I taught Lani how to start IV. I taught here how to drive.” That’s all she remembers. That was like 1980s.

Valerie VanBooven RN BSN:

That is great. In her brain somewhere, she knows and appreciates you.

            Let’s talk about online marketing a little bit. You have a lot of businesses, all in senior care. The last 12 months have been rough for everybody. It’s hard to do some in-person networking. A lot of people have turned to online marketing more and more. I know it’s confusing and ever changing, so what are your thoughts about online marketing?

Lani Cabral-Pasao:

You’re completely right, and I totally agree. Nowadays because of this pandemic, it’s very, very hard to do marketing. Before, I will just roam around and volunteer myself especially in the independent senior housing. I will always teach them almost every month to do a bystander CPR, so they can help each other and save their own lives in case something happened. Also, in the nursing home, we do dancing like Hawaiian and Filipino dances, but now we cannot do that.

            I had to learn the new way, and that will be through being visible. What I’ve been doing, I don’t know technology, but I learned how to do Facebook, and now I’m starting do YouTube because I have so many things to share, what I learned from my, from the business, from the people I’m taking care of. I just have so many things to share every day. I have a Facebook group called All about Seniors, Senior Care and Senior Care Business Support Group. I share to them the pillars of success. At the moment, we are doing how to start an assisted living facility, and I didn’t charge anything. I do it for free.

Valerie VanBooven RN BSN:

That is so nice.

Lani Cabral-Pasao:

I need to learn YouTube, Twitter, and Instagram, but for now I’m happy with my Facebook. I have almost every day a different topic like senior care communication. Those are tips and strategies of taking care of seniors, things about seniors, equipments needed, things like that. Then I also have a topic about senior jokes, and also I have a story to tell in my Facebook group.

Valerie VanBooven RN BSN:

Those Facebook groups can be very engaging, and they can really help a lot of people. They can also help you at some point maybe do some consulting or something like that. There’s all kinds of opportunity there. I do believe, just like what we’re doing here, sharing a Zoom screen and talking to each other is a great way to get the word out about your services or just continue to be visible.

            For instance, this video, when we’re all done, it’ll go up on YouTube, but you can also use it to share with anybody you want. Those are the kinds of things that are making the difference right now. The reason we do this is to just connect with people who have wisdom and have been doing this a long time and can share that wisdom with others, whether they’re a startup or a consumer or anyone out there. We appreciate this. What piece of advice would you give to other senior care providers?

Lani Cabral-Pasao:

I teach this thing almost everyone from my caregivers, and if possible, if they can do the same thing to the other senior care providers, to be always planning. To be always a loving and nurturing individual, and to be a help. Help one person every day because that’s what we do. A lot of elderly is needing help, and they need us a lot being a loving and caring person. We have to respect them. Because sometimes you’ll see [inaudible 00:13:46]. Believe me.

Valerie VanBooven RN BSN:

You’ve got it in your heart, and you got to continue to help and remember where you came from, the very beginnings of your career and all the people you’ve helped before. That’s very good piece of advice is to help somebody every day.

            All right, my last question is supposed to be a fun one. When you have a win in life or business, how do you like to celebrate?

Lani Cabral-Pasao:

Big win or a small win, for example, I have something really, really big win, I look up the sky and give thanks to God, celebrating the win. And then I’ll call my husband or text my children because the children don’t want to be talking. They love texting.

Valerie VanBooven RN BSN:

That’s so true.

Lani Cabral-Pasao:

And then I’ll call my staff, “Hey, we did it.” All what I have is really from scratch. I have no doctors that helped me. I don’t even know one doctor that will really help me and give me some advice. I started from the bottom. I’m getting my clients from what I’ve been doing to all these senior people, dancing with them, helping them, driving them around, things like that. It’s from the bottom. Not from the doctors or hospitals to me. Not from that, but from the bottom. Go from them, and they will recommend me and come to me.

Valerie VanBooven RN BSN:

Celebrating big wins or little wins in life or in business, thanking God. However, we celebrate that and recognizing that our teams have helped us along the way from the very beginning on up. All good things. So thank you for sharing that with us.

            I want to thank you for doing the show, for being on here, and for sharing your wisdom with us and all your great businesses. For everybody who’s watching, we are going to make sure that your websites are with your recording so that they can visit and take a look at all the things that you’ve done over the years.

Lani Cabral-Pasao:

I have my own quotation. Can I share that?

Valerie VanBooven RN BSN:

Yeah, absolutely.

Lani Cabral-Pasao:

Time flies and we are the pilot. You can fly slow. You can fly fast. You can fly low like a bank swallow. You can fly high like an eagle in the sky, but fly until you reach the beautiful sky.

Valerie VanBooven RN BSN:

That’s sweet. Thank you so much. How nice is that? That will be with your video, too. We’ll put that in print for you, and we’ll be able to see that.

Lani Cabral-Pasao:

Thank you.

Valerie VanBooven RN BSN:

Thank you so much, and we hope you do the show again and share some more wisdom with us down the road. Thank you.

Lani Cabral-Pasao:

Thank you.