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Senior Care Industry Netcast Full Transcript

Valerie VanBooven RN BSN:

This is Valerie VanBooven with The Senior Care Industry Netcast, where leaders with three or more years in the senior care industry share their advice. It’s six questions in nine minutes, so let’s get to it. All right. So in a few sentences, tell us who you are and what you do.

Dr. Natacha Delince:

Well again, my name is Natacha Delince. I’m the CEO and founder of Lamercie Health Care. I’m located in Ruskin, Florida. Right now I am a certified nursing assistant and I am also a licensed nursing home administrator.

Valerie VanBooven RN BSN:

So you are a doctor?

Dr. Natacha Delince:

Yes, yes. Ma’am. I have my doctorate in business administration. Yes, ma’am.

Valerie VanBooven RN BSN:

I love that you are Dr. Natacha Delince DBA, MHA. Founder and chief executive officer. I got to give you props for all your alphabets.

Dr. Natacha Delince:

Oh, thank you. And right now I just opened, like I said, my first adult family care home here in Ruskin, Florida. And what I really want Lamercie Health Care to be is a tool that the community can use with regard to getting information about home and community-based programs.

Dr. Natacha Delince:

My mom was in a facility during the last part of her life and I didn’t know that there were other options for her. She ended up on hospice, she had stage four brain cancer so things developed rapidly. And I didn’t know anything about the health care industry at that time. It wasn’t until after. And I said, Well, what? How can I make a difference? Or my organization can make a difference in educating the community about home and community-based programs.

Valerie VanBooven RN BSN:

Nice. So tell us about your home just a little bit.

Dr. Natacha Delince:

Okay. Well, the home is about 4,000 square feet. As an adult family care home provider, I am required to live in the home, so I wanted to get a property that was pretty spacious, for the residents. We are licensed for up to five residents in the home. Again, we just got licensed and with COVID-19 it has been kind of difficult getting residents in the home right now, but we are doing our marketing efforts and trying to get our name known out into the community.

Valerie VanBooven RN BSN:

That will change. Oh, I think your screen went off, but that will change because… Okay. That will change because having a small family care home is, I mean, not small and 4,000 square feet is not small, but you know what I mean. Where you are being able to give that one-on-one care, that’s so much more preferred over a large, 150 bed facility. So you’re going to be just fine.

Dr. Natacha Delince:

Thank you.

Valerie VanBooven RN BSN:

Pretty much the situation we have now has put a kibosh on a lot of things at the moment, but it will all work itself out. So what’s the best thing about serving aging adults?

Dr. Natacha Delince:

I was thinking about that question. I think the best thing about serving aging adults, for me is to be able to share in their aging process, if that makes sense. I say that because when you come across an aging adult, they graduated from school, they got married, they had children, they fell in love. They had a career and they’ve gone through the processes and I love to hear their stories. And I think it’s gratifying being able to make a difference in the quality of care in their life at the end, because a lot of the residents that end up in a facility like mine, they cannot live at home independently. And so I have an opportunity and my staff have an opportunity to be able to make a difference in the quality of their life as they’re going through the aging process. So for me, that’s what it is.

Valerie VanBooven RN BSN:

And it sounds like you’re very much into the dignity and respect because these were people with lives and stories and I love that. I love-

Dr. Natacha Delince:

And I think sometimes people forget that they were just like me and you, having a conversation right now. And a lot of times you go into the larger homes and I don’t want to say that they get lost in the shuffle, but it’s more difficult to give them that one-on-one attention.

Valerie VanBooven RN BSN:

… It is. It’s a staffing issue, it’s a time issue and you’re right. Very much so. So I hear from other senior service providers that marketing online in particular, especially during this time, it can be challenging and confusing and ever changing. So what have been your experience or thoughts on websites and online marketing and reaching out?

Dr. Natacha Delince:

Right. Well, I’m still kind of novice in that area, when it comes to marketing my home, but I do find that a lot of the homes like mine market pretty much the same way and sometimes it can get, the feel of the home, the environment of the home, the people who run the home, I think sometimes it can get lost. And I also think that sometimes it’s hard to get to the target audience. Because sometimes it’s not just the elders and the aging population, it’s their loved ones and their family. And so finding the tools, getting on social media. And I think it is difficult sometimes to differentiate yourself from everyone else. But I think for me, the point would try to get them to the home so that they can see the environment.

Valerie VanBooven RN BSN:

Yes. I believe you’re right.

Dr. Natacha Delince:

I think that’s what’s the most important.

Valerie VanBooven RN BSN:

Tours are so important.

Dr. Natacha Delince:

Right. And I think it’s important for family members too to go to more than one home and really, go during different times of the day, if they have certain office hours that you can go, just so you can get a really true sense and feel of the organization.

Valerie VanBooven RN BSN:

Yes, totally. I totally agree with you. So what other leaders in senior care would you like to give a shout out to? Sometimes we have people who’ve been mentors to us or have been important in our lives, in developing our careers and where we are today. Is there anyone you’d like to talk about or thank or?

Dr. Natacha Delince:

Yes, yes, yes, yes. I definitely want to give a shout out to, her name is Nancy Zant and she was my preceptor during my AIT so that I can get my nursing home administrator license. It wasn’t a paid internship and I’m just so grateful to her that she actually gave me the opportunity for me to go through the preceptorship. And so I definitely, definitely want to give her a shout out. I don’t talk to her too often, but I do try to keep her in the loop when I’m doing some things so that she knows that I’m still continuing on. And I really do love and appreciate her. Really, really, I do.

Dr. Natacha Delince:

And another person that I would like to shout out to is a woman named Alice Carper. And she was one of my first supervisors as a certified nursing assistant. When I got out of the military, being a CNA was my first job out of the military and so she was part of hiring me and mentoring me through that piece. And I still talk to her, I communicate with her till this day via Facebook and stuff. So definitely those two ladies right there. Yes.

Valerie VanBooven RN BSN:

Awesome. So now you just mentioned something that, I know I read this on your website, but you’re a veteran?

Dr. Natacha Delince:

I am a veteran. Yes ma’am. I served in the United States Army, honorably discharged. And in relation to that, my discharge was me having to get out and take care of my mom when she was sick. So, that was really, really, really hard and I sacrificed a lot. It’s an experience that I wouldn’t want anyone else to go through and that’s why I want to make it a point to really focus on that education piece about home and community based programs. Because it wasn’t mentioned to me at the time, the social worker at the… Doing our job, of course, having to transfer my mom to a skilled nursing facility, but I had all the options, we had other options. That’s why they do what we do.

Valerie VanBooven RN BSN:

That’s awesome. Well, thank you for your service and thank you for caring for your mom because I know that it’s a challenge, but, looking back, would you have had it any other way? Or if you had other options you would have probably had it another way, if you had a small care home like this to go to.

Dr. Natacha Delince:

Because what a lot of people don’t know is at the end of life for hospice, it’s actually authorized in some instances to have it in a small homelike setting like mine and a lot of people don’t know that.

Valerie VanBooven RN BSN:

Yes. And it’s so much more comforting. It’s hard to go through hospice in your own house, if you don’t have a lot of support. So it’s nice to be in a homelike setting and be somewhere where you have people around to help. Okay. So what piece of advice would you give to other senior care providers? Anything at all.

Dr. Natacha Delince:

I think what advice I would give them is to stay strong because especially now in times like COVID, and it might seem like all that hard work, if you have one mishap or misstep, it might feel like you did all of this for nothing. But I would say just keep up the hard work, keep up the faith. There’s a reason why you do what you do and if your heart is in the right place, it’s all going to work out at the end.

Valerie VanBooven RN BSN:

Nice. Thank you. All right. This is our fun question. When you have a win in life or a win in business, how do you celebrate? You’ve come a long way. You have this beautiful home. So you’ve had a lot of wins, even though times are tough right now. Tell us how you celebrate.

Dr. Natacha Delince:

All right. You might think this was funny, but a good dinner.

Valerie VanBooven RN BSN:

I agree.

Dr. Natacha Delince:

A good dinner. Whether it’s seafood, lobster, steak, I mean a good dinner, a feast. That’s how I celebrate.

Valerie VanBooven RN BSN:

That sounds great. Yeah. I totally agree. A good steak dinner or good seafood dinner. Absolutely. All right. Well, thank you so much, Natacha, for being on the show. We appreciate it. You did a great job.

Dr. Natacha Delince:

Thank you so much for having me. Yes. Thank you so, so much.

Valerie VanBooven RN BSN:

Thank you.